Comprehensive Ticket & Support System Development

TICKET RAISING & SUPPORT SYSTEM LOGIN Login to system using existing user information from Maxwell Manage user accounts and permissions. Provide role-based menu access to employees Define authority and immediate reporting employee for each user. DASH BOARD Which shows employee wise tickets raised, solved, pending, escalated, about to be escalated Which shows types of no. of tickets raised viz. Support/Complaint/Enquiry etc.. Modern, responsive, and user-friendly interface. Raise a ticket Option to edit/add remarks/ cancel the ticket Auto assign to the responsible person Alert email to be sent to creator as well receiver Response to the ticket… with option to mention time required to work on the ticket. After passing the given time by responder with in 12 hours, the ticket will be escalated to his/her senior The senior can in turn try to resolve issue or give the time to be taken to resolve issue. The communication will be here after shared for all of 3. The ticket shall then be referred to Highest authority if not resolved with in time from escalation. Employee wise ticket raising and Dept. Wise Transferring of ticket to respective dept/person, if does not belong to the recipient. Generate and review the reports if what are the pending and what are the closing tickets Allow administrators to track employee performance and task completion. This is the overall view. It will be linked to maain database... Admin section will have creating users and its privileges etc It has to be developed using visual studioa 2022 and front end with Angular. Looking for a template like this.. [login to view URL] Once its developed, the same applciation flow has to be handed over to us as source and to be explained to our team, the development process. Please give your views on the same.