Engagement Specialist for Digital Platform

Location: Remote

Working Hours: Flexible 4-8 hour shifts between 12:00 PM – 2:00 AM U.S. Central Time

About the Role:

We are seeking a dedicated and articulate Engagement Specialist to manage client interactions on our digital platform. Your primary responsibility will be to foster meaningful connections with clients, ensuring they feel valued and engaged. This role requires a blend of creativity, empathy, and sales acumen to enhance client satisfaction and drive service utilization.

Why choose to work with our team? -

→ Weekly base salary + commission based on generated sales

→ Agency Wide Profit Share!

→ Opportunity for growth and fast promotion (earn more than $10/hr in a long run!)

→ Flexible shifts (4h / 8h long)

→ Full training provided

→ Performance Bonuses for exceeding Expectation and performance → Bonus pay for beating key performance indicators, such as quality of work, expected completion time, expected detail etc.

→ Personal Growth Compensation: Gym memberships, Books, wellness programs etc. will be covered, as well as a set amount of paid hours per week delegated to your growth.

→ Paid Off-Days: Stackable paid time off, 1 day/month starting.

→ Incremental Pay Raises: fast pay increases based on performance.

→ Career Growth & Promotions: the best VAs will be promoted to a managerial position.

→ Direct access to valuable insightful systems and networks to leverage in your personal life.

→ Remote Work: Work from anywhere!

- This is a full time & long term position.

Key Responsibilities:

- Client Interaction: Engage with clients in real-time, responding to messages promptly and maintaining a personable demeanor.

- Service Promotion: Inform clients about exclusive offerings, promotions, and updates, encouraging service utilization.

- Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and long-term engagement.

- Feedback Collection: Gather client feedback to inform service strategies and improve overall client experience.

Requirements:

- Fluent in Written English: Demonstrates strong grammar, punctuation, and sentence structure.

- Fast Typing Speed: Minimum of 50-60 WPM to handle high-volume messaging efficiently.

- Comfortable Mimicking a Persona: Ability to adapt to the client's mannerisms, tone, and personality.

- Consistent Internet and Power: 99.9% reliability with at least 20 Mbps download and 5 Mbps upload speeds.

- Basic Social Media Knowledge: Understands how platforms like Twitter, Telegram, Discord, etc., operate.

- Effective Communication: Willingness to relay information and be available for team communications during work hours.

- Sales Experience (Preferred): Familiarity with concepts like cross-selling and emotional selling.

- Emotional Resilience: Ability to remain calm and represent the client positively in all situations.

- Desire for Growth: A drive to improve work skills and personal development.

- Strong Emotional Intelligence: Can interpret emotions through text and respond in ways that build emotional connections.

- Reliable & Consistent Availability: Can work within expected timeframes and maintain prompt response times.

- Access to Two Monitors (Preferred): Enhances efficiency in managing tasks.

- After training you must continue to show you are capable of keeping up with key performance indicators.

Compensation and Benefits

- $1/hour USD + 10% Commission on sales

- 2% of Total Agency Revenue will be split between all employees

- Weekly Payments

- Generous Performance Bonuses

- Bonuses sent day of!

- Paid time off

- Personal Growth Compensation

Application Process

Send us a message Including:

- An Introduction of yourself describing your interests and relevant skills

- Resume

- Experience in this industry so far.

- Typical availability within specified working hours