Customer Service Representative for Chat Support

I'm in need of a dedicated Customer Service Representative who specializes in handling chat support. The role primarily involves: - Answering customer queries: You'll be the friendly face helping our customers through their inquiries. This requires patience, empathy, and excellent communication skills. - Processing orders: You'll assist in ensuring our customers' orders are handled smoothly and efficiently. - Providing product information: Offer detailed product information and recommendations based on customer needs. - Resolving complaints: Manage and resolve customer complaints efficiently to maintain customer satisfaction. - Follow-up communications: Conduct follow-up communications to ensure customer queries are resolved and they are satisfied. - Upselling and cross-selling: Identify opportunities to upsell or cross-sell products and services during chat interactions. The ideal candidate will have experience with LiveChat, as this is our preferred platform. If you're a fast typist, have a knack for customer service, and can work well under pressure, I would love to hear from you. The working hours for this role will be flexible.